Shipping Policy

The terms and conditions outlined below apply to all orders made on our website. By making a purchase from Luxatrel, you acknowledge and accept the policies described herein.

  1. ORDER PROCESSING

Under normal conditions, our standard processing times for various products are as follows:

  • Orders without print-on-demand item(s): 7-10 business days to process
  • Orders with print-on-demand item(s): 1-7 business days to process
  • Orders with personalized items: Additional 1-3 business days to process.
  1. SHIPPING METHODS, SHIPPING TIME, AND SHIPPING FEE

The shipping fee, calculated based on the actual weight of your order, will be automatically displayed during checkout. The available shipping methods, along with specific shipping times and rates, will also be presented.

Certain special items, such as liquid goods, exclusively utilize the Eco-shipping method, incurring additional costs for worldwide delivery.

Your order’s estimated delivery time will be indicated on the order confirmation. Final delivery is typically managed by the local postal service, and actual shipping times may vary based on their efficiency.

During peak seasons or high-demand periods, carrier services may require an additional 5-10 business days for shipping.

  1. DELIVERY TERMS

We collaborate with multiple carriers for shipping, and the carrier used depends on the shipment address. Items shipped internationally from the US are sent DDU (Delivered Duty Unpaid). We do not charge VAT (Value Added Taxes), and any taxes, duties, or customs fees are the responsibility of the recipient. Local customs or VAT taxes may apply based on the shipping destination; kindly refer to your country’s customs policies for more information.

  1. CHANGE OF DELIVERY ADDRESS

Once an order is in production, we cannot modify the shipping address. For any address updates, please contact us within 6 hours of placing your order via the email address provided at the bottom of this page or through our Contact Form.

  1. CANCELLATION

If you cancel your order within 6 hours of placing it, you will be responsible for the non-refundable payment fee (if incurred). For further details, please refer to our Refund Policy.